FAQs

How do I make a bid?

Click on Auction Items, scroll through the list and tap on the item you want to bid on. At the bottom of the page beneath the photo and description it will show you the current winning bid and the next minimum bid you need to make. Enter your bid amount into the field at the bottom of the page and click Place Bid (if you are not registered you will need to register your details). Credit card information is required before placing your first bid.

How do I make a donation?

Click on Make a Donation, choose your level (if applicable), enter the amount you want to donate into the field at the bottom of the page and click Donate Now. As with bidding you will need to be registered on the system.

How do I register?

You can register when you first place a bid or make donation, or you can click on Sign In. You will be asked to enter your details so we can contact you if you win an auction item.

Can I edit my profile?

Yes, you can change any of your contact details at any point. Click on Your Account, edit your profile and click Update Account.

How do I know if I have been outbid?

You can click on My Account and then My Bids to see all of the items you are currently winning or have been outbid on. You will also be sent a text and email notification if you have been outbid.

What do I do if I want to retract a bid?

Please contact shad.everett@combatstress.org.uk.

When does the auction close?

There is a countdown clock on the item page showing how long is left until the item closes.

How do I know if I won an item?

When the system closes, your credit card will automatically be charged only if you have won an item and/or made a donation. You will then be sent a text and email notification with a confirmation of your payment. Your item will be posted to you within 21 days.

What size are the postcards?

This year, the majority of our postcards are a larger 178mm x 127mm in size, however some postcard dimensions may differ according to the artists preferred use of medium/materials.

Do you post overseas?

Yes, please note all successful bids are subject to additional domestic and international insured shipping costs, these will be invoiced after purchase.

Who should I contact if I have further questions?

For questions about auction items or making a donation, please contact digital@combatstress.org.uk.